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[Hiring] Brokerage Coordinator @US Pack Services
Dispatcher Essential Job Duties and Responsibilities:
- Provide brokerage coverage to ensure uninterrupted freight movement, capacity alignment, and service continuity within terminal operations.
- Respond to incoming calls and electronic communications from customers, carriers, and internal teams; accurately enter and update load details in transportation management systems.
- Coordinate routed, on-demand, accessorial, and special freight orders in accordance with established brokerage and operational standards.
- Evaluate load feasibility based on capacity, equipment requirements, terminal throughput, carrier availability, and customer expectations.
- Secure and assign third-party carrier capacity; monitor load execution to ensure on-time pickup, delivery, and dock coordination.
- Monitor system dashboards and load boards for service delays, missed milestones, or shipment exceptions; take corrective action as needed.
- Track load acceptance, transit progress, and delivery confirmation; reassign or recover freight in cases of breakdowns, service failures, or capacity disruptions.
- Manage time-sensitive shipments to ensure adherence to pickup and delivery windows and terminal processing requirements.
- Provide real-time support to carriers and terminal personnel to resolve routing, dock scheduling, documentation, or execution-related issues.
- Maintain system access and support functions within brokerage and transportation platforms, including basic troubleshooting and user coordination as needed.
- Ensure data accuracy and load visibility by monitoring status updates, scan compliance, and exception reporting within transportation systems.
- Support Operations leadership with reporting, issue resolution, load recovery efforts, and service escalations.
- Address customer and carrier concerns professionally; escalate unresolved issues in accordance with established brokerage and terminal protocols.
- Perform routine administrative duties, including documentation management, rate confirmations, and electronic file maintenance.
- Ensure adherence to company policies, brokerage procedures, compliance standards, and service expectations.
- Perform other duties as assigned.
Knowledge/Skills/Abilities Requirements:
- Ability to establish trust and credibility with internal teams, customers, and third-party carriers.
- Highly detail-oriented with the ability to accurately process load transactions, rate confirmations, and documentation within brokerage systems.
- Proactive and resourceful, with the ability to manage multiple time-sensitive shipments in a fast-paced terminal environment.
- Strong verbal and written communication skills across customers, carriers, operations, and leadership.
- Proficient in Microsoft Office and transportation management or web-based brokerage systems.
- Strong critical-thinking and problem-solving skills, with the ability to independently resolve load execution, capacity, and service issues.
- Ability to work flexible schedules, including weekends, holidays, and extended hours, as required to support freight operations.
Education/Experience/Certificates/Licenses Requirements:
- High school diploma or GED required; Associate’s Degree in logistics, supply chain, business, or related field preferred; equivalent real-world brokerage or transportation experience acceptable.
- 2 to 3 years of experience in transportation, brokerage coordination, dispatch, terminal operations, customer service, or logistics support required.
- Experience working within transportation management systems, such as Descartes Trace or similar TMS platforms, strongly preferred.
